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Bank Of America Senior Operations Analyst - ACH 
United States, Missouri, Saint Louis 
750763193

09.07.2024

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

  • Leads implementation for products, services, and operational solutions
  • Manages the design, documentation, implementation, and monitoring of new products and services
  • Consults on procedural, technical, and operational changes
  • Advances business products knowledge within operations environment
  • Fosters relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Presents reporting on key performance and implementation status
  • Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
  • Review and correction of daily audits and other exception processing as needed

Required Qualifications:

  • Analytical thinking, problem solving skills and detail oriented
  • Good oral and written communications skills
  • PC proficiency and excellent Keyboarding/Typing skills
  • Ability to work independently, as well as, collaborate within a team
  • Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Qualifications:

  • ​Knowledge, or background on ACH

Desired Skills:

  • Attention to Detail
  • Monitoring, Surveillance
  • Policies, Procedures, and Guidelines Management
  • Regulatory Compliance
  • Written Communications
  • Adaptability
  • Business Acumen
  • Continuous Improvement
  • Critical Thinking
  • Process Mapping
  • Change Management
  • Consulting
  • Data Management
1st shift (United States of America)