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Broadcom Technical Support Engineer United States, Colorado, Broomfield 750581310
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When you join Broadcom as a NSX Staff Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior and Staff TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.
· Engaging with global customers via email, and/or virtual collaboration sessions.
· Troubleshooting with global customers and/or reproducing issues in a lab environment.
· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
· Partnering with internal stakeholders such as engineering, field teams and other technical experts to drive resolution to critical situations
· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
· Researching issues via our internal knowledge base.· Maintaining a positive customer experience in every interaction.
· Driving global escalations toward resolution and generating Root Cause Analysis reports
· Dealing with customers in English within the NASA region.
· Creating and updating knowledge base articles.
· Creating training material and coaching/mentoring team members.
· Completing technical reviews / providing guidance to team members.
· Actively participating in projects to drive quality and efficiency across the team.
· Completing various self-paced training programs designed to further enhance your skills.
Requirements:
+ years related experience.
· Bachelors degree.
+ years related experience.
· Masters degree.
Must have legal authorization to work in the US
Compensation and Benefits
The annual base salary range for this position is84,000 - $135,000
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
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