Nvidia Business Analyst 

United States, California 

750547040

NVIDIA is seeking an analytical Business Analyst for End User Support, a critical function in Information Technology. As a Business Analyst, you will drive the design, delivery, management, and improvement of IT services to meet Employee Experience needs. You will play a pivotal role in aligning IT services with business requirements, ensuring effective service delivery, improving the end-user experience, and championing clear, consistent communication and reporting to all relevant team members. At times, you will step in to lead key areas of IT End User Support such as Service Efficiency, Productivity and Operational Excellence. Agility is key for this role, along with a strong communication skill, and an ability to drive our programs

What you’ll be doing:

• Develop, document, and coordinate adaptable operational processes that align with Support Engineering and business strategies.

• Identify bottlenecks, inefficiencies, and automation opportunities to drive speed and scalability.

• Proactively establish and drive collaborative partnerships with NVIDIA business leaders and partners to ensure IT alignment, robust support for requirements, and enable future growth.

• Executing against roadmaps and improving operational mechanisms that drive a highly effective and efficient Support Engineering organization.

• Champion product and service innovations using data insights, analysis, and metrics.

• Drive efficiency in the IT processes, in partnership with the business, engineering team, and the IT Organization.

What we need to see:

• Bachelor's degree or equivalent experience.

• 5+ years of experience.

• Experience driving process efficiency or related field

• Experience in building trusted advisor relationships, influencing others and working effectively with people at all levels in an organization.

• Shown success in transformative alignment of process setting, translating strategy into actionable steps.

• Exhibits strong verbal and written communication skills accompanied by the ability to influence both directly and indirectly and build consensus throughout the business.

• Knowledge of communications standard processes and willingness to develop strategies and complete plans.

Ways to stand out from the crowd:

• Operates with a high level of intellectual curiosity, demonstrating a startup personality that is proactive, hands-on, driven, strategic, accountable, ethical, collaborative, hard-working, and productive

• Track record of driving business outcome and successful implementations, sales, strategies, requiring collaboration across different team members