- Lead the Way: Be an inspiring leader in staffing, training, and engagement, and stay up-to-date on the latest trends.- Understand Sales: Know how sales strategies and processes work, especially in enterprise and carrier environments.- Improve Systems: Find ways to improve our systems and tools for managing staffing and engagement.- Manage Vendors: Work with vendors to bring the best solutions to our programs.- Document and Share: Create guides for how to run programs, so they can be used in all regions.- Orchestration & Execution: Orchestrate global test-and-try efforts to drive continuous learning. Lead the planning and operations of regular social and digital engagement plays, including events, to drive advocacy, customer experience, and sales.