Truist Deposit & Payments Ops System Support Group Manager 

United States, North Carolina, Charlotte 

749071573

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:requires indepth knowledge of FDIC part 370, will be hybrid work schedule at any of the posted locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide leadership and direction in the design, development and implementation of all Deposit Operations operational functions and systems focusing specifically on the Deposit systems, branch sales and service Day 1 and Day 2, and print/mail operational support.
2. Plan and execute high-impact/complex cross-functional Deposit Operations projects to improve processes and improve teammate productivity. This includes leading major initiatives and providing direction to establish functions critical to successful business operations including in-depth analysis of issues and requirements, governance plans, peer research, business process design and documentation, business leadership on system and technical solutions, facilitation across internal departments and functions, and communications and change management strategies. Coordinate and manage project assignments and provide feedback and coaching to project team members and Business teams.
3. Identify, analyze, develop, and implement strategic process improvements to mitigate risk within and across multiple lines of business. Serve as subject matter expert and point of contact to ensure the development of critical action plans to address any pertinent risk issues that will impact Deposit Operations.
4. Develop and manage the budgets, planning, and staffing models for all managed process improvement initiatives.
5. Lead and facilitate sessions to set direction and create change for key business processes from a system, technological and workflow perspective.
6. Assist in developing departmental objectives, strategies, and business plans in support of Deposit Operations as well as branch sales and operational lines of business to include but not limited to Retail Community Bank and Commercial Community Bank.
7. Coordinate with various LOBs to effectively deliver products and services through Deposits, branch systems and operational support applications as appropriate.
8. Monitor and evaluate emerging industry trends to maintain our competitive position through enhanced sales or cost efficiencies.
9. Function as a subject matter expert for Information Technology (IT) in the development of new or enhanced operating systems for the Bank. Work with IT in the development of new processes that will improve the efficiency of the deposit system, branch systems, sales force and operational functions in Deposit Operations. Represent Deposit Operations on any IT initiative that will have an impact on that group, or its functions or responsibilities.
10. Provide leadership and direction from a Deposit Operations perspective on high level strategic projects that with either enterprise-wide impact or Deposit Operations systems specifically.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in business or management, or equivalent education and related training
2. Excellent interpersonal and communication skills, verbal and written, as well as the ability to successfully interact with and influence all levels of management and staff
3. Demonstrated leadership, innovation and strategic planning skills
4. Process thinker with the ability to facilitate cross-functional collaboration and create win-win solutions
5. High level analytical, planning, problem solving and negotiation skills
6. Ability to affect transformational change
7. Demonstrated understanding of theory and proven work experience developing and implementing quality processes
8. Creative and innovative approach to problem solving
9. Excellent negotiating, conflict management and consulting skills
10. Ability to manage complex projects with minimal supervision

Preferred Qualifications:

1. Ten to fifteen years of experience in the financial services industry, preferably in operations-related areas, along with seven to ten years of management experience
2. Certified Six Sigma Green Belt or equivalent quality/process improvement-related designation