JPMorgan Vice President Catering Lead 

United States, New York, New York 

748913882

As a Vice President Catering Lead within our Amenity Services team, you will manage and innovate our catering offerings across the region. You will work closely with various departments and vendors to ensure top-notch service and hospitality experiences. Your role will involve budget management, strategic planning, and fostering a positive work environment. This role provides an opportunity to influence and inspire a large team, promote program innovation, and directly contribute to the satisfaction of our internal and external guests.

Job Responsibilities

• Manage Catering as a product, to provide best-in-class hospitality experiences within our Client and or Conference Centers across the region.
• Develop and maintain positive relationships with the other departments within the firm to ensure excellent Catering offerings and service are relevant to host and client needs.
• Direct the budget management for the locations, ensuring budgets are complete and accurate. Review all locations’ expenses and CSAT on a monthly basis to ensure maximization of guest satisfaction to meet strategic business plans.
• Develop and implement action plans for Catering product improvement strategies that support Amenity Services strategic direction.
• Manage Vendors of third party Catering Vendor including product standards and financials.
• Monitor and conduct frequent user sessions in each location, and develop action plans with aim to innovate and improve services provided.
• Create Amenity Services Catering strategic plan and road map. Markets the plan, programmed milestones and initiatives to continually improve services.
• Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service quality goals are achieved.
• Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business.
• Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy.
• Travel as required for trainings, tradeshows and business needs.

Required Qualifications, capabilities and skills

• Bachelor's degree required, .
• 10+ years recent and relevant management experience in the hospitality industry.
• Multi-site management experience required.
• Strong client focus.
• Strong business management, analytical, and presentation skills.
• Excellent communication skills – oral and written to develop written correspondence and presentation materials.
• Project Management skills.
• Strong interpersonal/relationship skills
• Organized, detail oriented, multi-tasking self-starter who is comfortable solving problems independently

Preferred Qualifications, capabilities and skills

• Master's degree preferred
• Ability to develop long term program strategies.
• Ability to influence and inspire a large team at varying levels of experience, candidate presenting themselves with an uplifting, positive personality as well as presenting a high degree of confidentiality.