JPMorgan Asset Management – Alternatives Client Service Manager– Vice President 

United States, New York, New York 

748819172

JP Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

As a Client Service Manager within JP Morgan Asset Management you will have the opportunity to lead a team of account managers that service the US Private Bank. You will have the opportunity to build out a team, manage clients, and build relationships with stakeholders. As a Client Service Manager you will have the potential to contribute to the strategic development of the Client Service operating model and make a significant impact through leadership and management skills.

Job responsibilities

• Provide Client Service Associates with guidance and resources for delivering high quality, high touch tailored service to Private Banking clients and internal teams
• Manage team's daily work volumes and transactions accurately, within established deadlines, and in accordance with existing compliance policies and procedures
• Research, follow-up and resolve escalated client issues and problems through effective interaction with bankers, product partners, operations areas, and other partners in a timely and professional manner
• Participate in the continuing strategic development of the Client Service operating model and help validate proposed ideas/plans prior to implementation
• Evaluate staff performance and provide continuous feedback via informal discussions, quarterly/semi-annual performance meetings and the annual review process

Required qualifications, capabilities, and skills

• Strong leadership and management abilities; must be able to think strategically
• Excellent verbal and written communication skills, including executive communication skills
• Minimum of 8 years’ experience in Wealth Management in a client facing role with a background in Investor Relations/Client Services and a focus on Alternative Private Markets (Real Estate, Infrastructure, Private Equity, Growth Equity, etc)
• Solutions driven, ability to effectively execute under pressure within a fast-paced environment; extremely adaptable to ever changing business demands and expectations; ability to multi-task and manage complex assignments
• Bachelor’s degree required

Preferred qualifications, capabilities, and skills

• FINRA series 7, 63 licenses preferred