JPMorgan Transformation Design Delivery - Product Intake 

United Kingdom, England 

747437638

As an Transformation Design and Delivery - Product Intake and Deliver - Senior Associate in Operations you will partner with Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products including Embedded Banking and Mobility Payment Solutions. You will have a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy.

Job responsibilities

• Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
• Partners with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
• Develops hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
• Works closely with Business stakeholders to define and implement target operating models to better support our clients
• Designs and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
• Communicates regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

• Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments
• Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
• Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
• Expertise in data analysis and manipulation to support hypothesis generation
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Partners well with other groups sat outside of the team’s reporting line, excellent interpersonal skills
• Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
• Logical, structured approach to planning, problem solving and decision-making
• Solid awareness of controls and risk management protocols
• Self-starter with ability to manage own workload and deliverables