The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.
Job Requirements
Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks Understands how the assigned duties relate to others in the team and how the team integrates with others
Handles own workload, coordinates tasks and services with others
Recognizes and solves routine problems that can occur in their own work area without supervisory approval
Evaluates and selects solutions from established options
Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified
Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
Develops familiarity with debt management counseling and information to provide to customers as necessary
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Must be eligible for employment under regulatory standards applicable to the position
Qualifications
High School Diploma or GED required
Ability to develop strong phone skills to effectively work with customers
Developing negotiation skills to arrive at best overall solutions within established guidelines
Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
Ability to learn and explain wide variety of consumer loan product details