Samsung Senior Executive Aftersales Technical Support 2yrs Contract 

Singapore, Singapore 

743617941

• You will serves as liaison between Authorized service center, Contact center and HQ team on all technical related matters
• You will be responsible for Product Quality matters

Service Quality Management

• Monitoring and Reporting of service KPI’s
• Analysis, sharing root cause, improvement plan
• Able to provide minor troubleshooting and assisting on product related issues
• Provide Technical assistance onMobile Products (Mobile phone, Tablet, Wearables) or CE Products (VD & DA)to our Authorized Service Centre and Contact Centre
• Ensures high level of quality service is achieved so as to enhance Samsung customer experience
• Conduct product training and transfer knowledge to Service Centre and Contact Centre

Quality Monitoring

• Monitoring of Mobile productor CE productquality
• Sharing insights information, co-worked with factory for improvement plan
• Observe quality issue trend and report to management
• New model status monitoring
• Liaising with HQ and follow up quality related matters

Other Activities

• Attend On-site Premium Products/SmartThings service/repair activities when required
• Attend On-site job related to PL (Product Liability)
• Assisting on stock counting of In House consignment stock
• Assisting on bi-annual parts stock counting in warehouse
• Support scrapping of used product / parts at In-House office
• Support on product quality inspection and rework

Assist in other ad hoc projects as and when required

Skills and Qualifications

• At least 3 years’ experience in Electronics after sales industry and customer centric environment
• Technical and product knowledge with troubleshooting skillset
• Conducting Technical training to vendors
• Experience in data analyzing , produce report and communicating actionable insights to subsidiaries and management
• Good problem solving skills such as prioritization, critical thinking and hypothesis development
• Must be self-motivated, organized, and able to work without direct supervision
• Outstanding multi-tasking and teamwork capabilities