MSD Patient Solutions Manager 

Singapore, Singapore 

743452669

Job Description

Our Market Access team monitor population demographics and develop solutions to give patients access to our medicines. We act as both educators and advocates for our products, processes, and practices that help us revolutionize how our medicines create value in society.

WHAT YOU WILL DO

• Map the end-to-end patient journey of Pulmonary Arterial Hypertension (PAH) patients within the Singapore Healthcare ecosystem.

• Accurately identify and prioritize critical opportunity spaces that if solved will enable a massive improvement in the treatment experience and life of PAH patients.

• Develop solutions to solve the inefficiencies identified in the Singapore healthcare ecosystem (Specifically within the hospital to home care setting) for PAH patients.

• Lead multi stakeholders’ partnerships to bring to life solutions that will optimize the ecosystem and enhance the patient journey (from hospital to home). In the process, leveraging on the agile mindset to pilot, evaluate and scale viable new solutions rapidly.

• Facilitate, coordinate, and ensure the smooth running of our patient support services (including but not limited to financial patient support solutions, therapy patient solutions support program). Stakeholders involved may include our patient solution vendors and healthcare providers such as healthcare professionals, treatment center billing departments, medical social workers. ​

• Educate healthcare professionals on the program details and supporting platforms.

• Support patients’ enquiries on applications & submissions for any treatment related administrative work, including applications for funding and programs.​

• Act as the functional expert of any internal program portal(s) for end users which may include Healthcare professionals, patients & caregivers.

• Constantly keep physician and physician’s team updated on the status of administrative processes and applications​.

• Logistic management and ensure timely delivery of product to the treatment centers.

• Attend and assist with site visit training, customer, and hospital meetings.​

• Enhance the patient experience with our patient support services.

• Ensure compliance with regulations and ethical standards when developing and implementing patient-centric access programs.

• Insights gathering to enrich our company knowledge on the patient journey / hospital ecosystem.

• Act as the point of contact between treatment centers and our company. Facilitate communications between healthcare providers and our internal team members.​

• Keep constant contact with patients and/or caregivers, to check-in on patients and provide support when required.​

• Participate in regular check-ins and meetings with internal team.

WHAT YOU MUST HAVE

• Deep knowledge of the healthcare ecosystem and the roles of all the critical stakeholders and how they influence the system.

• Ability to identify pain points, seek solutions, provide patient support & guidance in a timely manner​​.

• Knowledgeable about the breadth and accessibility of community resources in Singapore’s healthcare context​.

• Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance, insurance policy landscape)​.

• Dynamic team player

• Empathy, motivated self-starter, and positive competitive spirit​

• Remains composed under stressful and under emotional situations​.

Qualifications for Patient Solutions Manager:

• Minimum Bachelor’s Degree in healthcare related field (e.g. healthcare administration).

• At least five years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services or have history of direct patient interaction, specifically critical care patients​.

• Experience in hospital operations is preferred.

What we look for

Current Contingent Workers apply

Not Applicable

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:07/04/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.