Amazon DCO Field Technician Global Operations 

Japan 

743178845

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):Key Responsibilities:
• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install, service, and retrieve AWS equipment.
• English and Japanese language proficiency is required (speaking, reading, and writing)
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 4+ years' experience working in a data center operations or equivalent environment
- 2+ years of experience with data center equipment and rack build/installation efforts
- 2+ years of experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)

- Degree in a technical field or 4+ years of relevant work experience in a data center operations environment
- Experience in a client-facing role, with the proven ability to manage and effectively communicate expectations to clients
- Proven ability to troubleshoot complex IT problems, solving for issues at the root-cause level
- Understanding of power feeds/redundancy, ATS, hot/cold aisles, rack build/installation, networking hardware (cabling, switches, servers), inventory management, and associated troubleshooting
- Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) and basic understanding of Linux/Unix configuration