Amazon Infrastructure Delivery Manager 

United States, Illinois, Chicago 

742189282

Key job responsibilities
Some high-level responsibilities include:
• Prioritize and assign deployment tasks to technicians.
• Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
• Manage inbound racks and hardware from receiving through on-site deployment milestones.
• Manage the quality of vendor installed cabling and associated orders.
• Apply project management skills, provide coaching and create internal documentation.
• Guide, train and educate staff on deployment processes and required customer SLAs.
• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
• Handle project escalations, host weekly staff meetings and cross functional partnerships.
• Recruit and train technicians while maintaining appropriate staffing levels.
• Recommend, document, and oversee AWS policies and procedures.
• Partner cross functionally to drive awareness and compliance of AWS safety standards.

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years managing a team of technicians or field engineers.
• 3+ years working in a data center or colocation environment.
• 3+ years of rack deployment and cable vendor management.
• 3+ years of working knowledge related to network cabling, optic types, and test equipment.

• 5+ years leading a team of technicians or field engineers in a colocation environment.
• Demonstrated experience with optical technologies such as DWDM.
• Experience building physical connectivity using copper and fiber optic cabling.
• Developing operational metrics to drive internal team efficiency.
• Representing your team and technical area of responsibility to senior management.
• Contribute to the creation and implementation of process improvements.
• Strong organizational and planning skills, including time management.
• Broad understanding of colocation/data center infrastructure, installation and cage/room design.
• Experience with switches, routers, optic types, optical muxes and test equipment.
• Meets/exceeds Amazon’s leadership principle requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.