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What you’ll do SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers.
What you bring:
As Client Delivery Manager you will be responsible for the following tasks: • Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP
• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
• Share knowledge across CDM community
What do you need to bring:
• Fluency in English is mandatory • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings. • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management. • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge. • Good understanding of technical infrastructure and virtualized system landscapes. • Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio. • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote) • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
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