PayPal Account Representative SMB Inbound Sales 

Ireland, Dublin 

741912813

Essential Responsibilities:

• Generate leads and drive inbound and outbound prospecting.
• Identify cross-sell and upsell opportunities and drive to close.
• Respond to inbound leads generated through marketing campaigns and other various channels.
• Provide customers with tools and resources needed to self-onboard; confirm live-to-site and follow-up on in-flight opportunities as needed.
• Track and log all customer interactions, opportunities, outcomes, and follow-ups in Salesforce.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Receive a high volume of inbound calls and chats from merchants (in both Italian and English ) who have a payments need or require assistance

• Consistently follow up with in-flight opportunities until products are “live-to-site”

• Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges

• Be an expert in the suite of merchant solutions PayPal offers, and identify which solutions solve the merchant’s needs

• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming objections

• Understand quickly which sales opportunities to close internally and which to escalate to specialists

• Demonstrate strong ability to close deals while maintaining a high level of customer satisfaction

• Meet and exceed established productivity goals

• Utilize Salesforce to log, track, and maintain customer records

• Collect and share merchant insights with Marketing, Product, and other departments

• Fluency in Italian and English (written and spoken) is essential

• A track record of success in over-achieving goals or quotas

• Superb interpersonal skills with the ability to build trust quickly over phone and chat

• Passion for helping small businesses and working closely with business owners

• Highly competitive with a strong drive to succeed

• Excellent listening and communication skills

• Self-motivated with strong work ethic and ability to work independently and as part of a team

• Demonstrated problem-solving skills to close business efficiently

• Experience with Salesforce (preferred but not required)

Our Benefits:

Any general requests for consideration of your skills, please