Snowflake SENIOR SUPPORT COMMUNICATIONS MANAGER 

United States, Washington, Bellevue 

741488991

• Implement strategic communications campaigns in partnership with other departments that will help further organizational goals including positioning Snowflake Support as a competitive advantage
• Define key performance indicators for each enablement and communications program
• Lead cross functional teams to drive value added content creation, maintenance, and publication of our communications assets that enable our internal and external stakeholders and customers on Support
• Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees, and drive continuous optimization of our enablement and communications programs
• Use SQL queries to create custom reports and dashboards.
• Use Microsoft Excel to report on the impact of communications campaigns.
• Ability to participate in weekend/on call activities during critical issues

• A bachelor's degree in computer science or business or equivalent 6-10 years work experience.
• 7+ years of communications management and collaboration experience in the technology industry
• 7 + years of program management experience leading technology and/or communications programs
• Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results.
• A demonstrated ability to adapt to new technologies and learn quickly.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions.
• Ability to apply critical thinking to complex concepts in a multi functional environment.
• Understanding of Data Warehouse fundamentals and concepts.
• Excellent team player, able to work with virtual and global cross-functional teams

• The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data.
• Employment with Snowflake is contingent on Snowflake verifying that you: (i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data.

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $169,000 - $258,700.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.