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Job Area:
Engineering Group, Engineering Group > Software Applications Engineering
Minimum Qualifications:
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ years of Software Applications Engineering, Software Development experience, or related work experience.
PhD in Engineering, Information Systems, Computer Science, or related field.
• 2+ years experience with debugging techniques.
• 2+ years experience with Programming Language such as C, C++, Java, Python, etc.
Preferred Qualifications:
• 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
• 1+ years of experience in a customer-facing role.
• 1+ years of work experience in a role requiring interaction with leadership.
Principal Duties and Responsibilities:
• Provides timely and accurate answers to common customer inquiries.
• Identifies customer problems and works with manager and/or project leads to recommend solutions.
• Provides customer input to design engineering team regarding modifications to Qualcomm solutions.
• Performs root cause analyses on basic customer problems to identify underlying issue.
• Participates in integrating Qualcomm software to customer requirements.
• Assists the development team with customizing Qualcomm software to meet customer requirements.
• Debugs issues in customer software systems.
• Communicates essential technical information to be leveraged by sales and marketing teams.
• Participates in and represents customer perspectives in internal project meetings.
• Demonstrates advanced knowledge of debugging techniques for a specific work area (e.g., Wi-Fi, Bluetooth).
• Owns a piece of a software module and tests and recommends appropriate modifications and enhancements in light of customer needs to appropriate party.
• Publishes (e.g., writes, reviews, and edits) product technical documentation.
• Demonstrates Qualcomm products and offerings to customers as instructed by tech leads.
Level of Responsibility:
• Working under some supervision.
• Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
• Completing tasks with multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• May be solicited during strategic planning period.
The responsibilities of this role do not include:
• Financial accountability (e.g., does not involve budgeting responsibility).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
$108,300.00 - $162,500.00
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