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Apple SA-Technical Expert Saudi GCC Nationals United States, West Virginia 74042463
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- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
- Be proficient in the local language, both written and spoken.
- You can:
- Demonstrate technical expertise of Apple products and services, including repairing devices.
- Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
- Solve customer concerns through care, learning, and presenting technical problems and solutions clearly.
- Communicate effectively and tailor your communication style to different audiences.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
- Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
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