SAP Sales Ops Process Mgt Specialist 

Philippines, Makati 

740187438

Position Description:

This position will be based out of SAP Concur’s Manila office and may require working overnight hours aligned to support US-based clients and personnel.

Responsibilities:

• Prepare content for client business reviews and follow up on client requests for information resulting from those reviews
• Interpret Client contract terms; validate billing amounts against the contract terms
• Manage and close sales opportunities, obtaining client signatures on contracts and ensuring all order documentation is completed
• Manage a multi-step communication task to completion, ensuring that client communications are documented, internal and external notifications are made, and follow up calls and escalations are handled in a timely manner
• Utilize tools and systems proficiently to track activity and insure knowledge base integrity
• Review data from multiple sources to ensure accuracy and applicability to context of request
• Ensure responses to assigned tasks are within SLAs and according to guidelines
• Work cross-functionally to research disputes and/or escalations to gather supporting documentation along with compiling a historical framework to support decisions and correction actions
• Interact closely with Client Development, IT, R&D, Support, Finance, and Implementation teams
• Maintain a strong passion for solving problems and helping internal and external customers
• Escalate unresolved issues as necessary to ensure timely response
• Other duties as assigned by the Supervisor and Director
• Be aware of, and comply with, all corporate policies
• As this role is evolving and expanding, more tasks and assignments will be assigned in the future to support other departments within SAP Concur.

Education, Experience & Training required:

• • English fluency required
  • College degree
  • Minimum of five years of experience in a fast-paced client services organization
  • Ability to pass a background check

Job Specific Knowledge & Skills:

• • Communication skills:
    • Effective interpersonal and communication (oral & written) skills required.
    • Good knowledge of grammar and spelling
    • Capacity to work co-operatively with others to achieve results
    • Ability to confidently speak to customers and internal stakeholders
  • Time management:
    • Ability to prioritize
    • Attention to detail and deliverable timeliness
    • Proactively manage multiple tasks
  • Tools knowledge:
    • Working knowledge of word processor and spreadsheet programs (i.e. Excel, Word, and PowerPoint)
    • Experience working in a CRM such as Salesforce
    • Experience working with Reporting tool, such as Cognos
    • Data analysis experience

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