Airbnb Senior Host Education Lead 

United States 

739568906

A Typical Day:

• Lead the end-to-end strategy, definition, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s highest-priority goals.
• Drive the strategic design and development of high-quality, on-brand educational content—including webinars, videos, articles, in-product content, and toolkits—grounded in host insights and data.
• Drive program planning, resource allocation, and sequencing for large-scale initiatives, proactively identifying risks, removing obstacles, and formulating viable solutions.
• Lead cross-functional collaboration with teams including Product, Marketing, Design, Policy, and Customer Support to ensure the work delivers on education goals and is aligned with business objectives and brand values.
• Provide clear, succinct communication of project status, resource utilization, and performance metrics for cross-functional partners and senior/executive leadership.
• Drive programs to completion by facilitating regular status and design review meetings, ensuring stakeholder alignment, documenting key decisions, tracking action items, and getting executive leadership alignment.
• Optimize program effectiveness by aligning goals to key performance indicators (KPIs) and continuously iterating based on data-driven insights.
• Partner with Community Directors and cross-functional teams to refine collective goals, roadmaps, and operational models.
• Cultivate and foster strong cross-functional relationships in order to manage and influence stakeholder collaboration
• Mentor and support junior team members

Your Expertise:

• 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management.
• Proven track record of leading multiple cross-functional strategic initiatives and driving impactful results in a matrixed organization.
• Strategic thinker with the ability to seamlessly zoom out to align educational programs with broader business goals and zoom in to ensure every detail is thoughtfully executed.
• Strong data and analytics acumen, leveraging insights to drive decision-making and optimize program impact.
• Exceptional written and verbal communication skills, with experience engaging diverse audiences, including executive leadership and external partners.
• Expertise in navigating ambiguity, making timely decisions, influencing partners, and aligning stakeholders around clear priorities.
• Demonstrated ability to manage operationally complex projects at scale, balancing competing priorities and optimizing resources across cross-functional teams.
• Experience working in global, multicultural environments, designing inclusive educational programs with cultural sensitivity.
• Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.
• Background in leading innovative programs / campaigns for scaled learning and behavior change.
• Background in establishing systems: experience developing processes where little exists, and demonstrated flexibility to get things done.
• Functional or technical expertise in designing and developing educational experiences, such as writing, video, graphic design, workshops/webinars, podcast/audio, course or curriculum development, digital products, community design, or interactive experiences is a plus.

Functional or technical expertise in designing and developing educational experiences, such as writing, video, graphic design, workshops/webinars, podcast/audio, course or curriculum development, digital products, community design, or interactive experiences is a plus.

Offices: United States