Cisco Product Quality Engineer 

United States, California, San Jose 

739322598

The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

• Capturing quality requirements and data for Cisco products
• Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
• Communicating proposals, strategies and status to Cisco Executives
• Documenting business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
• Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
• Independently identify issues with product lines based on trending field return data.

• Bachelor's Degree in Engineering.
• 8+ Experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
• Solid understanding in performing root cause investigation, data analysis and presenting findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.

• Masters in Electrical Engineering.