Your Role and ResponsibilitiesYou will work closely with other engineers, developers, support, and stakeholders to ensure that our Cloud offerings are performing optimally and that our customers have a seamless experience. In this role you will focus on the design, development, and delivery of automation to reduce toil, drive operational efficiency, improve consistency, maintain highest level of security & compliance while working to continually transform our Cloud offerings.
Role and Responsibilities:
- Collaborate with development teams to ensure smooth deployment and operation of systems. Act as a technical liaison between customers, delivery teams and support.
- Develop and maintain automation, configuration management, and monitoring to reduce toil.
- Implement, maintain, support systems for high availability, scalability and performance.
- Continuously improve infrastructure to ensure optimal performance and reliability.
- Evaluating key metrics (KPI) to identify areas of improvement proactively.
- Work with security teams to ensure strict compliance with security standards and best practices.
- Be passionate about learning & growing skills and putting into practice to grow success of the team and our clients. Capture and share best-practice knowledge amongst the public cloud solutions architects and SRE teams.
Required Technical and Professional Expertise
- Cloud (IBM, AWS, Azure, GCP), Kubernetes, OpenShift, Docker, Teraform, Containers, Orchestration
- Scripting (Python, Ansible, Shell)
- Deployment tools and processes, CI/CD Pipeline, Jenkins, RunDeck
- Linux, Windows
- Monitoring (SysDig, Mezmo (LogDNA), Instana)
- Databases (MongoDB, DB2, SQL Server, Redis)
- Troubleshooting (Problem, Incident & Root Cause Analysis)
- Source Control (GitHub Enterprise, JIRA, ZenHub)
- Strong verbal & written communication skills
Preferred Technical and Professional Expertise
- Understanding of Infrastructure as a Service, Infrastructure as Code and related concepts
- Persuasive and effective presenter for both written and verbal communications
- Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities
- Cloud Architect – IBM Cloud or Azure, AWS certified equivalent preferred
- Networking – Firewalls & Load Balancers (Netscaler, Vyatta, StrongSwan)