Philips Field Service Engineer - Ahmedabad 

India, Gujarat, Ahmedabad 

738894695

You are responsible for

The FSE performs the major functions listed below. The position may require additionalduties/responsibilitiesthat may not be outlined below, and specific functions are subject to change, for Cathlab and multi-modality equipment(CT/MRI/Cathlab/XRay/Ultrasound)

• Basic troubleshooting, installation, maintenance and repair on designated equipment

• Completing Preventative Maintenance and field modifications.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up.

• Maintaining tools and test equipment and ensuring they are properly calibrated.

• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.

• Utilizing the escalation process to resolve customer service delivery issues.

• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• The ability to lift and carry a toolbox that can weigh up to 50 lbs.

• Adhering to current regulatory requirements

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

• The FSE would

  conduct site surveys
  before taking over the Life Cycle Management of an installed machine

• The FSE would also

  provide Demonstration Support
  for the system in the region

• The position of a FSE would entail

  Commissioning
  and
  Handing-over
  of the respective systems projects

• FSE would

  participate in Corrective Maintenance
  and would also maintain and complete the PM Schedules within the stipulated time frame

• The FSE would

  implement FCO.

• Ensure Reduced down with timely updates to customer.

• Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

• As a FSE, Person would

  actively participate
  and
  support
  in CS Sales Promotion and achievement of overall CS Team Sales Targets

• FSE would coordinate the process of Spare parts Sales with the Customer

• Identifying opportunities for

  System Upgrades
  and promoting the same to the Customer would also fall within the job’s purview

• The FSE would

  provide Competition Information
  about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents

• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

• FSE would also be responsible for

  timely escalation
  of certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• BE- Any engineering

• 5+ years of experience in X-ray , and Cath lab

• Strong experience in medical device/services

• Experience in troubleshooting, Maintenance and installation of medical Equipment.

• Good Communication skills