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Responsibilities:
Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design
Partner with creatives, strategists, project managers, and other team members to develop effective end-to-end customer experiences across all channels
Utilize a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers
Review and Interpret creative briefs alongside members of your experience design team
Understand customer goals, business requirements, technical constraints, and be able to work within project parameters
Embrace and apply Design Thinking principles with agile methods
Develop content strategies through content inventories, current-state analysis, site audits, competitive assessments, user testing, and website metrics
Simplify the customer experience through succinct, thoughtful and personalized messaging
Be the voice of the customer and a champion for world-class brand experiences
Confidently present project objectives, insights, and creative solutions persuasively to internal stakeholders
Skilled at presenting objectives, design approaches, and creative solutions to stakeholders in an articulate and persuasive manner
Interpret stakeholder feedback and communicate feedback to the design team
Experiment with new tools and techniques and share your learning
Engage in all aspects of the project
Motivate, mentor and inspire other members of the team
Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives
Demonstrate thought leadership through participation at industry conferences
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years of experience
Print experience
Excellent command of grammar, word usage, syntax, and common colloquialisms
Advanced-level knowledge of Word, Excel, In-Design and other common software platforms
Portfolio that represents a range of writing styles, subject matter, and length
Experience presenting work to clients and stake holders
Experience working in Agile Methodologies and Design Thinking
Appreciation for interaction design, site architecture, and designing intuitive user interfaces and navigation
Experienced knowledge of the possibilities and limitations of web technologies
Excellent written and verbal communications skills and can articulate creative concepts to the internal team and clients
Demonstrated organization and time management skills
Exceptional attention to detail
Open, honest and direct in your approach to feedback and asking for assistance
Education:
Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Other Responsibilities:
Serve as Storytelling Production support for content development and execution for internal and external business messaging through crafting of articles, emails, intranet posts and live events, leveraging video and graphic design, to convey corporate vision and messaging, drive engagement, and build culture.
Develop creative storytelling tactics to break through and resonate with colleagues while also leveraging primary channels including email, web, video and town halls.
Ensure that stories align to and reinforce the Technology and Citi’s business objectives, strategic priorities, culture and mission and value proposition.
Drive consistent messaging that has the right tone and information and is conversational and understandable.
Advance talent engagement and people strategy through compelling storytelling and graphic content creation.
Support content creation and maintenance for intranet hub and other communications channels.
Adhere to Citi’s communication standards and procedures and serve as subject matter expert on communication tools and applications.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
At least five years of communications experience, preferably at a large and complex organization, or at an agency supporting large organizations
Superior writing and editing skills to develop engaging messages, internal articles and talking points for speeches and presentations
Able to identify synergies between business initiatives and the corporate strategy to drive message clarity and understanding
Adept at building and managing relationships with senior executives, navigating competing interests and providing opposing viewpoints productively
A self-starter who will suggest and execute creative ways to communicate key business initiatives, efforts and launches across communication channels
A team player who effectively works across businesses and functions to deliver strong and effective storytelling communications
Track record of success in delivering high quality work in a fast paced and dynamic environment
Bachelor’s degree in communications, English, journalism or other related field preferred
External communications experience preferred
Primary Location Full Time Salary Range:
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Aug 28, 2024View the " " poster. View the .
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