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Nokia Process Analyst/Technical Writer Australia 738376826
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Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
Key Responsibilities:
Technical Writing:Create, review, and maintain high-quality technical documentation, including but not limited to process guides, standard operating procedures (SOPs), training materials, and user manuals for tools and systems used by the Transformation Office.
Data Analytics:Perform data analysis to support the PMO’s decision-making process, including the analysis of program performance, financial savings, and process efficiency. Use data to identify trends, patterns, and insights that can drive improvements in the transformation initiatives.
Methodology Standardization:Assist in the development and documentation of standardized methodologies, frameworks, and best practices for use across the transformation program, ensuring consistency in approach and execution.
Change Management Support:Document and communicate process changes to relevant stakeholders, ensuring that changes are well-understood and implemented effectively.
Governance and Compliance:Ensure that all documentation and data practices adhere to organizational standards, regulatory requirements, and best practices, and that they are regularly updated to reflect any changes in processes, systems, or data.
Reporting and Metrics:Assist the PMO Lead in creating reports and metrics related to process efficiency, documentation quality, project progress, and data-driven insights, providing valuable information to drive continuous improvement.
Identify opportunities for improving documentation, process efficiency, and data utilization, recommending and implementing enhancements where appropriate.
Bachelor’s degree in Business Administration, Information Technology, Data Science, Technical Writing, or a related field. A Master’s degree or relevant certifications (e.g., Six Sigma, ITIL, Technical Writing, Data Analytics certifications) is a plus.
Experience:
- Minimum of 5 years of experience in process analysis, technical writing, data analytics, or a related role, preferably within a technology or telecommunications environment.
- Proven experience in documenting complex technical processes, creating user-friendly technical documentation, and performing data analysis to support decision-making.
Technical Skills:
- Proficiency in technical writing and documentation tools (e.g., Microsoft Word, Confluence, MadCap Flare, Visio).
- Strong data analytics skills, including experience with data analysis tools (e.g., Excel, Tableau, Power BI, SQL).
- Strong understanding of business process mapping, process improvement methodologies, and data visualization.
- Familiarity with project management tools and software (e.g., Microsoft Project, JIRA) is an advantage.
Soft Skills:
- Excellent written and verbal communication skills, with the ability to translate complex technical and data-driven information into clear, concise, and accessible documentation.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Relevant certifications in process analysis, technical writing, data analytics, or related fields (e.g., Six Sigma, ITIL, Certified Data Analyst) are desirable.
Key Competencies:
- Technical Writing Excellence
- Process Analysis and Documentation
- Data Analytics and Visualization
- Communication and Collaboration
- Attention to Detail
- Continuous Improvement
- Stakeholder Management
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- Job CategoryCustomer Services
- Posting Date09/04/2024, 05:36 AM
- Locations111 Pacific Highway, Sydney, New South Wales, 2060, AU
- Job ScheduleFull time
- Role TypeIndividual contributor
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111 Pacific Highway, Sydney, New South Wales, 2060, AU
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