Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience in technical support, professional services, software development; experience advocating for customer issues
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Ability to work non-standard hours and differing rotations/shifts.
Preferred qualifications:
Understanding of Google Cloud concepts, including identity, policies, permissions, and other related access management (e.g., authentication, authorization, least privilege, OAuth, SAML, OIDC, etc.).
Understanding of common threat vectors for Google Cloud customers: DDOS, malware injection, ransomware, credential compromise, etc.
Understanding of Networking concepts, protocols, and services (e.g., Firewalls, DNS, HTTPS, SSL, TCP, and UDP).
Knowledge of cryptography (e.g., Public-Key Infrastructure (PKI), symmetric key, Key Management System (KMS), etc.).
Knowledge of APIs work (e.g., REST, etc.).
Excellent troubleshooting skills to address issues efficiently.