Lead and manage a global team or teams of engineering professionals to drive business and technology value, working with peers and partners
Define and implement the workforce strategy creating an organization of happy, productive, engaged, co-located engineering teams comprised of direct and supplier staff located globally
Implement career development frameworks and processes for the team, providing coaching, mentoring and development of engineering and related job families
Be a great partner, but also hold your peers (Product, UX, Architecture) accountable for partnering with you in delivery
Actively participate as a stakeholder in Product discussions, providing valuable input on product roadmap and requirements and advocating for initiatives such as technical debt reduction, modernization of technology assets, and improvements in ways of working
Be a strong advocate for and drive the adoption of modern engineering practices including scaled agile, DevOps, CI/CD and automation, and build a culture of engineering and continuous improvement, with a focus on velocity, quality and agility
Stay abreast of domain and industry developments and advocate relevant technology strategies as appropriate, including the use of AI/Gen AI, cloud, and third party products, and drive a culture of innovation
Recommend SaaS or third-party products as appropriate and manage existing SaaS and third-party products, licenses and vendor relationships
Develop and implement the technology roadmap and strategy and provide ownership for technology products, working in partnership with the product team, peers, business stakeholders, and technology partners
Build productive relationships with business counterparts
Provide conceptual analyses for a variety of broad and complex issues
Manage all products from design to implementation and ongoing performance according to business need
Ensure all technology standards are developed, understood and adhered to operationally around the globe
Ensure that Citi makes appropriate strategic choices in onboarding, managing and exiting of vendors and suppliers from the product portfolio
Manage a department of multiple teams from various technology disciplines, overseeing planning, performance management/counseling, pay decisions and other personnel actions
Provide an environment where Subject Matter Experts can prosper and deliver effectively
Oversee the technology budget and manage the budget and forecasts to ensure relevant targets are met
Utilize in-depth knowledge of how technology integrates within Citi and of direct competitors products and services
Make evaluative judgments based on analyzing information in complicated or unique situations, utilizing multiple sources of information
Negotiate with senior leaders across functions and with external parties as required
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
15+ years of relevant leadership and delivery experience in an Engineering focused role with extensive experience in global business, functional and people management
Experience working in Financial Services or a large complex and/or global environment
Experience providing leadership for scaled agile release trains preferred; program management experience helpful
Consistently demonstrates clear and concise written and verbal communication ranging from own team to senior business executives
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Experience in tracking and monitoring delivery, productivity and organizational health metrics
Experience planning, forecasting and managing technology budgets at team level, including project tracking and governance
Demonstrated systems thinking, critical analysis and design thinking skills
Demonstrated ability to influence remote, senior stakeholders including senior business executives
Ability to work in a globally matrixed environment and partner with virtual teams and external partners
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of change management and continuous improvement