JPMorgan Consumer & Community Banking - Business Resilience Associate 

India, Maharashtra, Mumbai 

737070112

Job Responsibilities

• Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
• Meet Firmwide Business Resiliency Team (FBRT) standards of required content and renewals of CCB resiliency documents- (e.g., Business Resiliency Plans (BRP) and Essential Services (ESS)
• Support Quality Control program, completing quality control reviews of the business resiliency plans, Essential Services and other key deliverables
• Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
• Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
• Advocate for business stakeholders to inform the Resiliency Managers where there are opportunities for improvement
• Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
• Tracks and reports Quality Control Issues
• Incident manager coverage, as required
• Provides guidance to business on resiliency program and toolset
• Supports reporting, metrics and data requests

Required qualifications, capabilities, and skills

• Excellent communication, presentation (both oral and written) & influencing skills
• Ability to work well under pressure
• Proven experience in effective escalation
• Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business/stakeholders
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
• Ability to troubleshoot and strong analytical skills required
• Create executive presentations (both individual slides and structured presentations)
• Effective change management skills: Ability to support & adapt within a changing environment
• Ability to lead and work independently