Citi Group HR Connect Ops Support Analyst LATAM / C11 Heredia Costa Rica 

Costa Rica 

736961242

Responsibilities:

• Assist line managers with the execution of HR processes, including performance management, employee engagement, talent, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices
• Partner with Human Resources Advisors (HRAs) and business/functional line managers to recommend, develop, and execute human capital strategies to achieve business goals as well as participate on Human Resources Professional Services (HRPS) project teams such as engagement initiatives or re-engineering
• Liaise with HR Centers of Excellence (COEs) on various HR Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, and Reporting
• Manage immigration and mobility/relocation cases
• Execute ad hoc requests and projects, such as audit support, Voice of the Employee (VOE) survey preparation, and reporting
• Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency
• Build and maintain partnerships to foster trust and accountability with all stakeholders
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in Human Resources, employee relations, and financial services
• Experience working with remote locations
• Working knowledge of HR functions
• Working knowledge of industry standards and practices
• Intermediate – advanced proficiency in Microsoft Excel, Word, PowerPoint, PeopleSoft and Human Resources Management Systems
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Operations Support Analyst will perform variety of tasks to support the HR Connect team. Tasks could include:

• Lead the operational readiness activities to prepare the HR Connect teams for potential inquiries as a result of the implementation HR initiatives.
• Complete quality reviews for inquiry cases. Identify trends and solutions to achieve quality goals. Coach agents to improve performance.
• Create and facilitate employee development actions such as New Hire Training and ad-hoc training sessions to increase performance.
• Maintain regional HR Connect procedures. Ensure procedures are updated timely as need.

Time Type:

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