Job Responsibilities
- Review Global Distributed Operating Model Management
- Continue daily contact with our clients and their outside administrators/advisors
- Participate in periodic client meetings
- Be Responsible for issue management, escalation and remediation
- Coordinate client requested changes to operating model and reporting
- Ensure successful delivery of client reporting
- Assist with accounting queries related to the financial reporting/audit process (including but not limited to query management and resolution)
Required qualifications, capabilities, and skills
- Six plus years of experience in Operations fund operations
- Ability to be effective in a global operating environment and a matrix management organizations
- Exceptional leadership and staff development skills with prior team management experience
- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
- Analytical skills, problem solving, good critical thinking and decision-making skills
- Experience working across multiple business areas and/or functions to deliver results
- Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio
Preferred qualifications, capabilities, and skills
- Strong communication (verbal and written), interpersonal and client service skills with attention to detail; executive presentation skills
- Ability to work independently and in a team environment with the ability to multitask in a fast paced environment
- Relationship building skills - develop partnerships to drive results
- Strong multi-tasking and negotiation skills
- Experience preferably in client-facing roles with strong technical skills including accounting fundamentals and theories