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Bank Of America Senior Process Improvement Consultant United States, New York, New York 735748377
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Job Description:
Job Description:
Senior Process Improvement Consultant accountable for supporting the NTCO Change Management Continuous Improvement / De-risking Plan. Duties include:
* Operating model standardization
* Process assessment and opportunity identification
* Best practice identification
* Tool / template development
* Playbook development
* Metrics design
* Role clarity / RACI development
* Change implementation
* Process ownership / process management
Responsibilities:
- Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
- Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
- Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
- Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
- Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Skills:
- Change Management
- Continuous Improvement
- Process Design
- Process Simplification
- Reporting
- Business Process Analysis
- Critical Thinking
- Process Performance Measurement
- Program Management
- Strategic Thinking
- Conflict Management
- Decision Making
- Process Effectiveness
- Scenario Planning and Analysis
Required Skills:
Process Design
Process Improvement
Process Mapping
Project / Program Management
Influencing
Executive Communication - written and verbal
Data Analysis
Advanced Powerpoint
Facilitation / Work Group Leadership
Desired Skills:
Six Sigma
Regulatory Change Management
Technology Project Management
Agile Software Development / Product Management
Metrics Design
Financial Services / Banking
Enterprise Change Standards
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