Citi Group Fraud Ops Group Manager SVP/Hybrid 

United States, Florida, Jacksonville 

733693631

Responsibilities:

• Responsible for an organization of 400-600 employees, and will lead Senior Supervisors and Senior Managers with teams investigating accounts with Fraud activity to determine if SAR filing is required.
• Manage and develop a diverse team of staff across multiple locations that investigate, prepare and file Suspicious Activity Reports
• Manage and drive the SAR management process from Start to Finish.
• Conduct investigations of potentially suspicious and/or high-risk clients and communicate with other Citigroup AML monitoring units
• Advise senior management on filing Suspicious Activity Reports (SARs) status and trends
• Manage productivity, Service levels and regulatory timelines through driving accountability with team and analyzing and recommending process improvement opportunities
• Ensure high quality from team in case work and accountability to meet various ARCM’s and timelines
• Can exercise independence of judgement and autonomy.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered, and business solutions are optimized.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Senior to advanced level experience in a similar position
• Robust understanding of the industry
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Fraud experienced preferred but not required

Education:

• Bachelor’s degree/University degree or equivalent experience

Anticipated Posting Close Date:

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