Amazon Cloud Support Engineer Big Data / AIML 

Australia, New South Wales, Sydney 

732516472

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will interact with leading engineers and customers around the world to troubleshoot, build, secure, and optimise their workloads.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies, specifically within Machine Learning
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading engineers around the world· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
· Drive projects that improve support-related processes and our customers’ technical support experience
· Write tutorials, how-to videos, and other technical articles for the developer community
· Work on critical, highly complex customer problems that may span multiple AWS servicesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Hybrid Work

- Strong analysis and troubleshooting skills and experience
- Experienced with Linux system monitoring and analysis
- Good understanding of distributed computing environments
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Dynamo DB, EMR, Glue, Athena
- Exposure to security concepts / best practices