Nokia Fault Management L1 Engineer 

India 

73008956

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Responsibilities: -

• Fault management Network translations for complex Local and Long Distance switching networks.
• The primary function is to carry out 1st level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents over the Voice network with 24x7 responsibilities.
• Ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.
• Acts a Fault Management Engineer on multiple functional areas related to voice technologies various NMS
• Handle the Trouble ticket with initial level of analysis to support L2 team
• Customer Issue handling and ensuring the end customer services are maintained
• Prepare, implement and verify the configuration and integration of a Node / System
• Coordinating with internal L2 and SME team to support fault
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Drive for Automation of tasks
• Ownership for resolving Customer Circuit queries/ faults , as documented in the Work Instructions
• Working with Partners and third party service providers for the resolution of the incidents.
• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed

• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines :Monitors alarms & does 1st level analysis for fault, incident and problem management; dispatches Trouble Tickets & Schedule Change Requests, ensures progress of all Trouble Tickets, monitors Trouble Tickets and ensure escalation requirements and follow-up,ensures the Trouble Ticket system is updated at all handover points,ensures all Change Requests are completed. supports process improvements,supports fault, incident & problem management tool development feedback.• Undertakes function through analysis of status or performance indicators makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience.• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively..• May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .• May monitor the set of CR’s received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources..

Key Technical Skillset: -

• Should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).
• Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.
• Code and Routing administration for any of the following platforms: 5ESS, DMS, Genband C3, Metaswitch (CFS/RPAS/AMGC/UMG/MVD), Broadsoft(AS/NS/PS/XPS/DB), SONUS PSX, PLEXUS MGC, Broadworks NS, DRM, GTD-5, DCO, Cisco (CUCM CUBE ITP), Astreisk, N-Squared IN(Intelligent Network)
• Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change
• Hands on CM/FM experience within Wireline core network.
• Well versed with TDM Switching: PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS Switch
• Technical support tasks like PRI creation,SS7 link management,Trunk Provisioning, Code and Routing administration for the following platforms: Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement.
• Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change
• End to end architectural knowledge on Voice Fixed Network Wire Line.

Technology - Voice Fixed Wired Line, Voice Core Switching, Intelligent Network for Voice

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark