Microsoft Technical Support Engineer 

Canada, British Columbia, Vancouver 

730089083

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.

• 5+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• C, C++ coding skills, along with Python, C# and Java
• Azure, AWS cloud development experience

Additional or Preferred Qualifications

• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
• Ability to work well in a highly collaborative team
• Ability to work well in ambiguous situations
• Thorough troubleshooting, debugging, and problem-solving skills

Other Qualifications

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Technical Support Engineering IC4- The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

pay information here:

Microsoft will accept applications for the role until August 14, 2024.

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

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