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Apple AIML - Triage Diagnostic Tooling Engineer Integration Delivery United States, Washington, Seattle 729910212
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As a triage and diagnostic tooling engineer for the AIML Asset Delivery team, you will be working in a dynamic engineering environment, facing exciting new challenges daily. You will work to understand and characterize incoming bugs and improve tooling to help with this process.
Your triage work will focus on aspects of the over-the-air delivery of system assets and you will analyze incoming bugs, root cause the issue based on past reports or assign to appropriate teams or engineers for further investigation. You will leverage your strong communication skills to surface the most critical issues quickly.You will also enhance and/or develop triage methods and tools to help streamline the process.
- Excellent problem solving skills
- Strong communication skills with engineers, project managers, QA, escalating when needed
- Eager to learn, not shy about asking questions
- Experience triaging system level issues and analyzing system logs
- Curiosity and perseverance to track problems through many layers of the software stack
- Excited about using your skills to improve tools, write new scripts, and recommend process improvements to help improve root cause identification
- Experience with bug reporting tools
- Comfortable working in Terminal/Unix shell
- Scripting/coding experience(Ability to write/modify shell scripts, Familiarity with regular expressions, Experience with python, Experience with Git/Source Control)
- Exposure to ObjC/Swift
- Familiarity with Apple’s software update processes
- Awareness of over-the-air updates and the related challenges
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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