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JPMorgan Associate Employee Servicing Lead India, Maharashtra, Mumbai 729634651
Yesterday
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Job Summary
As a HR Employee Servicing Manager within the HR Transition team, you will be responsible to lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs. You also have functional and/or location responsibilities. In delivering against these responsibilities, you adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
Job responsibilities
- Manages team performance, leads by example, and provides guidance on procedures and best practices by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
- Ensures team’s adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
- Acts as a key stakeholder in making informed business decisions using your judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments, and increased authority levels to enhance the performance of the department
- Executes on business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
- Identifies and owns end-to-end process improvement opportunities, which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
- Leads a key function that delivers service to a key customer base, a sensitive process area, and/or lead location efforts for co-located HR Service teams
Required qualifications, capabilities, and skills
- Minimum 5+ years of experience in HR service or Product roles or equivalent experience
- Minimum 1+ years of experience of both strategic and tactical planning for one or more business processes and/or location based responsibilities
- Demonstrated analytical ability with a track record of strong attention to detail and a high level of accuracy
- Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
- Proven ability to multi-task in a fast-paced environment, quickly adapt to change, and meet deadlines
Preferred qualifications, capabilities, and skills
- Minimum 4+ years of experience leading teams preferred
- Experience and proficiency with Microsoft Office suite and/or HR Systems
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