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The successful candidate will have:
Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
Ability to effectively communicate and influence partners across the company and across multiple levels of the organization
Strong analytical and technical skills, attention to detail, and the ability to adapt to change quickly
A solid grasp of process management concepts and ability to work with Risk, Compliance, and Audit partners
Proven ability to work autonomously, and experience working with data and automation tools
The ability to be engage in Technology conversations and with a comfort level partnering with Tech in Agile delivery
Responsibilities:
Consultation and representation of well managed processes, customer experience, and risk management for new Intent
Support moderate to large complex projects and programs by providing contextual direction as the domain subject matter expert (SME) for operations to effectively partner with Product, Technology, Legal/Compliance, and Segments teams.
Support the design, development, and management of project plans in a complex dynamic environment, revising needs to meet changing requirements.
Support all aspects, operational and technical, of a domain; ensuring thorough documentation to mitigate future risk and meet regulatory requirements.
Leverage problem solving and judgment skills to ensure project plans deliver on intent
Exhibit outstanding relationship building and influencing skills to collaborate and effectively drive project / program efforts
Have excellent communication skills which are essential for interacting with key stakeholders at all levels and job families across the company to manage, inform and influence outcomes
Champion new delivery models including engaging Product and Tech teams in the creation and delivery of new intent
Travel required 25% or less
Basic Qualifications:
Bachelor’s Degree or equivalent Military experience
At least 2 years of project management experience
At least 2 years of process management experience
Preferred Qualifications:
Master’s Degree or equivalent Military experience
3+ years of experience in Process and Project Management
1+ years of experience with Credit Card lending, Small Business and Commercial lines of business or Retail Partnerships
1+ years of experience with automation tools and techniques
1+ years experience coding in Python, R, Spark, or SQL
Six Sigma certification, BPM certified, or relevant experience
Relevant experience with either AWS services, Splunk, and/or Github
This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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