Honeywell Exp Tech Supp Professional 

Mexico 

729529298

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of the Technical Support Helpdesk, focusing on accuracy, timely feedback, and customer satisfaction. You will drive the timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop a broad understanding of customer needs, support the knowledge-sharing mindset, methodology, and tools, and help develop Technical Support processes. You will ensure proper documentation and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track request resolutions
• Provide technical training
• Build relationships with customers
• Test products and software
• Develop and share knowledge

• Bachelor’s Degree in Engineering, Telecom, Computer Science IT or related field.
• Strong English verbal and written communication skills
• 5 to 7 years of Help desk, Tech Support, ability to troubleshoot and support wireless connectivity in different environments experience or related field.
• Advanced knowledge in Computing, Networking, and/or other technical backgrounds
• Knowledge of relational database management systems (Microsoft SQL and Oracle).
• Understanding of the 7 layers of the OSI model.
• Advanced understanding of networking fundamentals, Voice Solutions or protocols (TCP/IP, FTP, DHCP, Telnet) and wireless networking or related
• Proficient in using office productivity applications (Microsoft Office)
• Knowledge or certification in CCNA desirable

• Customer-facing experience
• Industry experience is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset and leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
• Some experience with a variety of the business's product programming languages

• JOB ID: HRD230097
• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Nonexempt