Wells Fargo Loan Workout Associate 

United States, Iowa, West Des Moines 

729493972

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area

• Research credit or account information

• Perform skip tracing, review workout and restructure problem loans and payment plans

• Research vendor program remedies and recourse to determine loss projections

• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact

• Utilize solid understanding of company policies, procedures and collection systems

• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area

• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Direct Customer Service experience

• Previous Collections experience

• Experience in Call Center environment in Financial Services Industry

• Excellent verbal, written, and interpersonal communication skills

• Intermediate Microsoft Office suite skillset

• Knowledge and understanding of credit card products and services

• Experience working with Power of Attorney and/or Letters of Authorization

• Experience with Vendor management thatmay include working with debt settlement companies, and/or attorney firms

• Strong attention to detail and accuracy skills

• Ability to work effectively, as well as independently, in a team environment

• Experience using Enterprise Collections and Recovery System (ECAR)

• Technical skills: First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP

Job Expectations:

• Start date: October 14, 2025

• Willingness to work on-site at stated location on the job opening

• Position is Not eligible for Visa Sponsorship

Work Schedule:

• Monday-Thursday 9:00 am – 6:00 pm CST OR 9:30 am – 6:00 pm CST and Friday 8:00 am - 5:00pm CST or 8:30 am - 5:00pm

• This position offers a hybrid work schedule

Posting Location:

• 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.