NICE Public Safety Solution Engineer 

United States 

729436475

A NICE Public Safety Solution Engineer will lead the technical sales and quoting process with a coordinated focus on solution development through customer discussions and education, discovery and requirements gathering, validation and quoting.

How will you make an impact?

• Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process
• Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NICE solutions
• Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations
• Responsibility for the technical aspects of the sales process
• Preparation of accurate solution quotations
• Provision of technical consultancy services
• Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
• Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required
• Support regional partners with technical design and channel relationships.
• Presentation and demo of Public Safety products & applications

Have you got what it takes?

• 5+ years of experience in technical presales engineer role ideally in Public Safety
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives.
• Must have the ability to learn quickly and assimilate technical and functional knowledge of NICE product solutions.
• Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security.
• Technical/Networking knowledge in the following fields:
• Data / Infrastructure
• Voice: Analog, VoIP and SIP
• Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
• Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

Director of Presales
Individual Contributor