Airbnb Integration Engineer 

United States 

728571605

A Typical Day:

• Triage, prioritize, troubleshoot and/or escalate major issues reported by our software partners.
• Use a wide variety of tools and logs to make informed decisions to quickly and effectively address software partners’ needs.
• Provides emergency support to software partners during regular on-call rotations.
• Liaise between software partners and Airbnb's software engineers, product teams, and other departments.
• Carefully test, document, and help share updates about new API features and changes on the platform with our software partners.
• Advocate for our software partners by influencing the product team and roadmap decisions based on their feedback and learnings.
• Foster strong connections with our software partners to support their success on Airbnb.
• Create and update user-facing documentation to improve clarity and relevance of content.

Your Expertise:

• 3+ years of experience in a similar customer-facing technical support role.
• Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc.
• Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript, and tools used across the industry such as GitHub repos and IDEs.
• Understanding and writing complex SQL queries.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• You enjoy puzzle-solving, tinkering, testing and experimenting with APIs.