Boston Scientific Customer Care Rep II 

United States, Minnesota, Arden Hills 

728309424

Hours may change in future to working as late as 5:45pm

Currently this is hybrid position and agents work onsite 2 days per week; agents should be available to work onsite 5 days per week, should the requirement change.

Your responsibilities will include:

• Accept, process and fill shipment and billing orders for customers, and confirm pricing as required.
• Process patient enrollments, Siebel activities and tasks.
• Process returned product reports for all APM hardware components returned to St. Paul.
• Notify sales force of back order or allocation issues so the field can better manage their customers.
• Assist the field with the use of short- dated product to limit scrap.
• Initiate credits with appropriate paperwork as required.
• Provide sales, billing and distribution information as required by the field.
• Propose changes for current systems to enable efficiency.

Required qualifications:

• High School Diploma or equivalent
• Minimum 2+ year call center and/or customer service work experience.
• Must be willing to work late evenings and weekend shifts.
• Ability to work remotely as needed

Preferred qualifications:

• Bachelor's degree
• Boston Scientific CRM customer service experience
• SAP experience
• Strong organizational, planning and time management skills
• Strong soft, verbal, and written communication skills

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.