JPMorgan Merchant Services Payment Solution Center Account Specialist II 

Philippines, Cebu City 

726769578

Job summary

Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Chase Merchant Service Specialist is an advocate for our merchants by providing phone support offering resolutions to payment processing, technical troubleshooting and addressing General question.

Job responsibilities

• Advocates in Putting Customers first and being there for our Customers
• Answers and resolve calls from our merchants. Be the First contact resolver for our Merchants
• Identify, analyze, and document information collected from merchants
• Resolves issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.
• Ensures timely follow-up on merchants inquiries 100% of the time and troubleshoot technical problems to determine the root cause and provide a viable solution
• Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants
• Maintains a high level of knowledge surrounding new products, equipment(s), features and services
• Meets production goals as outlined in the metrics scorecard.
• Escalates of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
• Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude

Required qualifications, capabilities, and skills

• Open to fresh graduate with technical background or related skills
• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases
• Excellent verbal and written communication skills
• Must be able to multi-task and be self-directed
• Flexible, easily adaptable
• Ability to provide professional and interpersonal communication when interacting with others
• Self-motivated, works well with minimal supervision, & performs well in a team environment.
• High school diploma equivalent or college/university diploma/degree.
• Willingness to work overnight & shifting schedule