Bank Of America Senior Fulfillment Specialist 

United Kingdom, England 

726172902

Corporate Title: Up to Assistant Vice President

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• You will manage client implementations end-to-end, across Bank of America’s range of cash management solutions.

• You will work in partnership with clients to create and agree project delivery timelines, clear communication of project statuses, identification/mitigation of risks and swift root cause analysis and resolution for issues.

• You will provide a professional & tailored approach to meet the needs of all clients, utilising project management routines where necessary for larger scale deliverables.

• You will manage conference calls with clients and internal stakeholders

• You will co-ordinate all elements of relevant KYC and Legal documentation required to facilitate client onboarding

• You will keep stakeholders updated on the progress of the onboarding, and highlighting any related issues

• You will connect with internal teams to manage onboarding; and influencing where necessary to ensure that strict timelines are met for clients.

• You will complete relevant product & service setups within systems, logging all relevant documentation/emails within a central repository for audit trails.

• You will have previous experience in a client facing or client engagement role

• You will have a track record of managing projects with differing timelines

• You will possess excellent written and verbal communication and use it with stakeholders internally and externally

• You will have experience working in a fast-paced environment, managing clients’ needs effectively

Skills that will help:

• An analytical mind that enjoys solving problems will be an advantage

• Any prior experience gained within financial services or investment banking would be a plus

• A broad understanding of cash and treasury management products would help in this role

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.