3M Senior Analyst French - Customer Issue Resolution Auto & Aero m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

725056209

The Impact You’ll Make in this Role

As a

The main objective in this role is to secure efficient AR collection for 3M and ensure we meet the customer expectations and customer requirements in Complaint management activities, with strong emphasis on co-ordination and facilitation to ensure root cause and corrective actions. This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.

Here, You Will Make An Impact By

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections, and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

• Must be able to work and handlesensitive/confidentialfinancial data.

• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.

• May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams.

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor's degree or higher from preferable business, economics but other degrees are accepted.

• Minimum 2-3 years of professional business experience in similar position - customer service, finance, supply chain or sales experience .

• English language capabilities.

• French Language capabilities (B2)

• Experience with customer service processes and systems – SAP and Salesforce.

• Account receivables (AR) knowledge and experience is a must.

Additional qualifications that could help you succeed even further in this role include:

• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills.

• Handles a variety of inquiries and develops solutions for moderately complex issues. Strongly deliver and follow Team KPI targets in timely and efficient manner.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care.

• Life insurance.

• Retirement scheme.

• Multisport card.

• Opportunity to work globally as part of an international organization.

• Work in a respectful, inclusive, and friendly environment with open door policy.

• Professional training and onboarding package.

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies.

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering.

• Internal integration events.

• Holiday Bonus.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.