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Apple Developer Support Operations - Apple Services Engineering United States, Washington, Seattle 724966392
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As part of this role you’ll work across engineering teams to develop handling for support at scale with organizations like AppleCare for new developer facing features, requirements, and regulations. You’ll attend engineering design reviews and project meetings for new features advocating for the developer experience throughout the process.
- 2+ years of continuous and current industry experience in a customer and/or engineering support role
- Experience managing projects or programs in the field of support or production operations
- Effective at issue and trend detection and demonstrated creative approaches in identifying solutions.
- Outstanding communication and presentation abilities, written and verbal, to all levels of an organization.
- Self-starting, self-motivated, self-directed, and self-sufficient.
- BA/BS or equivalent experience is preferred.
- Experience managing support processes at large scales for products/systems
- Demonstrated excellence in building strong relationships across an organization
- Experience with digital content distribution or development experience on Apple platforms
- Experience working on Trust and Safety or legal and regulatory initiatives.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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