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AlignTech C++ Intern United States, California, San Jose 724701568
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- Employment Type
- Full Time
- EMEA-Morocco-Field based
- Workplace type
- Fully remote
- Reporting To
- Nayera Mourad
• Providing clinical customer support to orthodontists and general dentists in the areas of case assessment, treatment evaluation, ClinCheck support and troubleshooting.
• Investigating and Analysing of Clinical-related customer inquiries, complaints and adverse events.
• Drive and accelerate clinical confidence for selected groups of doctors via specifically designed educational programs in close coordination with Marketing, Customer Support and Sales Teams.
• Provide input to research and development to improve existing products/ services and develop new ones.
• Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education.
• Will be required to travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education)
• Investigating and Analysing of Clinical-related customer inquiries, complaints and adverse events.
• Drive and accelerate clinical confidence for selected groups of doctors via specifically designed educational programs in close coordination with Marketing, Customer Support and Sales Teams.
• Provide input to research and development to improve existing products/ services and develop new ones.
• Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education.
• Will be required to travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education)
Skills, Knowledge & Expertise
- Bachelor’s degree in Dentistry or a Master’s degree related to Orthodontics.
- Strong interpersonal skills, with excellent listening and persuasive communication abilities.
- Strong presentation skills and the ability to influence through public speaking.
- Excellent written and verbal communication skills in French. Good command of English is a must.
- Solid knowledge of basic computer operations and Microsoft Office tools.
- Ability to set priorities and manage multiple projects simultaneously.
- Comfortable working in a dynamic, fast-growing international company (i.e., a hands-on approach and ability to navigate ambiguity).
- Willingness and ability to travel independently for field visits at least 70% of the time.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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