Honeywell Field Service Engineer I 

United States 

724560078

KEY RESPONSIBILITIES

• On-site service contract: Set up maintenance and service structure, commission and upgrade equipment, and provide service reports.
• Manage customer inventory or recommend parts for inventory.
• Scheduled equipment maintenance: Schedule and document all equipment maintenance and repairs.
• Evaluate customer workload and provide solutions to meet their requirements.
• Manage equipment expansions and new installations, provide training and customer support.
• Document product issues and work with customers and HA Quality for resolution.
• Update Outlook with weekly schedule.
• Provide quotations for commissioning, training, emergency, and service calls.
• Complete customer documentation in Siebel and/or customer's maintenance software program.
• Personal inventory usage planning.
• Order and maintain service inventory based on each LOB.
• Inventory forecast based on customer's requirements.
• Communicate directly with customers and internal staff to resolve technical issues.
• Provide after-sales technical support and establish rapport with customers and Service Engineers. Oversee maintenance and scheduling of service contracts.
• Provide new quotations and renewals.
• Provide timesheets and vacation schedule.
• Manage Siebel database, travel planner, and expense reports.
• Manage personal safety training.
• Work directly with regional sales managers to manage on-site customer accounts.

YOU MUST HAVE

• High School Diploma required
• Must be computer literate (Word, Excel, Outlook) and Sales Force
• Associate's Degree in Engineering/Electronics or equivalent military experience preferred
• Experience in life safety business in the semiconductor industry preferred

WE VALUE

• Previous industry experience
• Previous customer service experience
• Good written and oral communication skills
• Associates degree
• Good presentation skills

• JOB ID: HRD234927
• Category: Customer Experience
• Location: 405 Barclay Blvd,Lincolnshire,Illinois,60069,United States
• Nonexempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.