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Honeywell Field Service Engineer I 
United States 
724560078

26.06.2024
JOB DESCRIPTION

KEY RESPONSIBILITIES

  • On-site service contract: Set up maintenance and service structure, commission and upgrade equipment, and provide service reports.
  • Manage customer inventory or recommend parts for inventory.
  • Scheduled equipment maintenance: Schedule and document all equipment maintenance and repairs.
  • Evaluate customer workload and provide solutions to meet their requirements.
  • Manage equipment expansions and new installations, provide training and customer support.
  • Document product issues and work with customers and HA Quality for resolution.
  • Update Outlook with weekly schedule.
  • Provide quotations for commissioning, training, emergency, and service calls.
  • Complete customer documentation in Siebel and/or customer's maintenance software program.
  • Personal inventory usage planning.
  • Order and maintain service inventory based on each LOB.
  • Inventory forecast based on customer's requirements.
  • Communicate directly with customers and internal staff to resolve technical issues.
  • Provide after-sales technical support and establish rapport with customers and Service Engineers. Oversee maintenance and scheduling of service contracts.
  • Provide new quotations and renewals.
  • Provide timesheets and vacation schedule.
  • Manage Siebel database, travel planner, and expense reports.
  • Manage personal safety training.
  • Work directly with regional sales managers to manage on-site customer accounts.

YOU MUST HAVE

  • High School Diploma required
  • Must be computer literate (Word, Excel, Outlook) and Sales Force
  • Associate's Degree in Engineering/Electronics or equivalent military experience preferred
  • Experience in life safety business in the semiconductor industry preferred

WE VALUE

  • Previous industry experience
  • Previous customer service experience
  • Good written and oral communication skills
  • Associates degree
  • Good presentation skills
Additional Information
  • JOB ID: HRD234927
  • Category: Customer Experience
  • Location: 405 Barclay Blvd,Lincolnshire,Illinois,60069,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.