Nvidia Services Support Executive - EMEA Fixed Term 

United Kingdom, England, Southampton 

722917200

Fixed term duration: 12 months

What you'll be doing:

• Drive and grow the EMEA Enterprise renewals business, identify trends, report on progress or areas of improvement and implement

• Educate our partners, assist customers and operations teams on our renewal processes and drive efficiency improvements where applicable

• Point of contact & handling of blocking issues for field teams, customers and partners throughout the renewal process

• Complex problem resolution for Enterprise product orders and customer experience across customers, partners & internal team members

• Manage all renewal tasks in a region, from quoting to order submission.

• Participate in quarterly service business reviews and help to refine metrics and reporting. Maintain pipeline hygiene in Salesforce.com to improve reporting accuracy and data cleanliness.

What we need to see:

• Experience in renewals and/or sales operations, preferably with hardware and software offerings.

• 5+ years of experience.

• Bachelors degree in a related discipline or equivalent experience.

• Strong Salesforce.com skills, preferably with Lightning. CPQ experience is helpful.

• Highly motivated individual with the ability to influence and move opportunities to closure.

• Experience in a fast-paced, high-transaction sales environment.

• Affinity with IT, Enterprise Support, Customer Experience, Renewal Business

• Familiarity with Nvidia technology ideally, but general computing/IT is ok

• Proven track record to be self-directed and work with minimal direction

Ways to stand out from the crowd:

• Curiosity about presentations and effectively communicate key points in sophisticated situations using data

• Ability to prioritise and self-educate on relevant topics accordingly

• An affinity with technology and technical subjects

• Analytical approach to solving problems and driving improvements

• Willingness to roll up your sleeves and go out of your comfort zone to get the job done.